Terms of Service
All brand new devices come with 12 month warranty and all Refurbished/Pre-Owned devices comes with 6 months warranty from us unless specified otherwise in the product description. Please note that We’ll even replace your item if your’s can’t be repaired.
SECURITY – Our shopping cart meets the strictest PCI requirements and is audited daily. We do not store any customer payment information and our servers are protected using Trust wave SSL.
OUR STOCK -All handset sold are unlocked. They offer the best combination of price and quality and can be sourced from international markets via parallel importation. Please check the network bands with your provider to ensure full compatibility. In some instances printed documentation may not be in English, even though the device is compatible with local network bands. Where this occurs and you require user manuals etc please contact us and we will provide a digital copy.
DISCLAIMER – Due to variations in stock and regional sourcing we cannot guarantee that all specifications listed are 100% correct at all times as the same model may be available in several variants. If you have any specific requirements please raise them with our team and they will provide availability on the model you require.
SHIPPING – Our items are shipped via either Australia Post or occasionally via Toll Priority. Orders over $100 would be entitled to free shipping unless otherwise stated.
RETURNS – The phone must be returned to us for all warranty purposes. Proof of purchase is mandatory for all warranty purposes.
PHYSICAL AND LIQUID DAMAGE VOIDS WARRANTY.
WHAT IS REFURBISHED?
What is Refurbished?
Refurbished products have been tested and verified to function properly and are thus free of defects. Refurbished products may be unused customer returns that are essentially ‘new’ items or they may be defective products that were returned under warranty and resold by the manufacturer after repairing the defects and ensuring proper function. It has been fully tested and is operational with minor cosmetic faults. Refurbished items and their accessories may display marks or superficial scratching that would be expected from normal use – these cosmetic flaws do not in any way affect the performance of the unit.
Manufacturer refurbished phones are professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging so please read the product description